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We place a priority on maximizing the customer experience here at iDrive Utah. Feedback from our visitors is important for ensuring we can continue to improve. If you have anything you would like us to know, fill out the form on this page. And be sure to take a look at some of the other comments Orem community members have made about their experience shopping for a luxury car here at iDrive Utah.

 

Customer Lobby
28 Reviews
4.9 out of 5 stars
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SCOTT SCHAFER 12 Nov 2018
My experience at iDrive Utah was the better end of the spectrum when it came to my experiences with the used car market. The buying process is a 50:50 split between buyer and seller. My salesman Angelo was nothing short of being a great salesman. I had to be sure the truck i bought was worth the ...drive from Portland, Oregon to iDrive sight unseen. He was quick to respond, answered all of my questions, got me all the pictures and accomodated my request for items on the truck. When he did not have the answer for me he got me the answer i needed quickly. I had to expedite my process and rush them to get the truck ready, showing up a day earlier than planned which was the next day after beginning the paperwork process. Angelo was able to get the items I requested done in what was looking like an impossible timeline. Once I arrived i did my test drive, and looked over the truck at some areas not pictured. We noted some blemished areas and areas of work. This is where most peoples experiences takes a turn. the 50:50 part comes into play when the buyer (me) is unreasonable, uneducated, doesnt know what they are getting into, and thinks they are buying a new vehicle when they in fact are looking for the deal of a century on a used car. I knew exactly what I wanted, what it would take through the first 6 months of ownership to make the truck 100%. I knew the value of my trade in and the cost it would take to make it 100% as well. With that being said I told them a number that i saw would benefit them and myself that would mean no hassel no bartering. At the end of the day there is only so much the buyer and seller can control, they have to make money and you need a fair price. My advice to a future buyer is do your research, know the problems associated with the specific vehicle you want to buy, research cost of oem replacement (FYI-you do not ask for price adjustment based on aftermarket parts to upgrade the vehicle, only parts to make it 100% OEM), and look at the vehicle history, does it have service records? how many owners has it gone through? What is the mileage per year look like? Was it evenly spread across its life? These are the questions thay you need to ask and look at when buying a USED vehicle. These questions make your buying experience the best it can be. The more educated you are the better deal you will get and the less the Dealer will fight you. My take away: This is a newer dealer/location, the trucks and vehicles on the lot are visually at a glance clean and nice. Most had newer wheels and tires, not wrecked with tons of body damage (again these are USED TRUCKS and they get used, dented tailgates and scrateches are impossible to avoid), salesman are presentable, work together, friendly and accomodating. When I brought up the few issues with the truck they were willing to meet my numbers (because they were reasonable) and I was able to leave with the truck I wanted with the budget I needed. Show more
4 rate
Cars.com
Michael 11 Nov 2018
Bought a Beautiful truck, had a great experience. My sales guy Michael is great, the finance guy gave me tips to boost my credit score. Any used vehicle is going to have issues, so be sure to do your Due Diligence before you buy one, including inherent manufacture issues. My experience is, this pla...ce is pretty awesome. Show more
5 rate
Cars.com
Mitchell Nissen 10 Nov 2018
They are great at responding and answering all questions. I didn’t buy from them yet but am very happy with their responses to date. When I do purchase a truck I’ll definitely keep them at the top of locations I look for and refer friends to
5 rate
Cars.com
collin story 28 Oct 2018
Lance Hunsaker was great. Helped us in every way needed and no pressure. In at 330 and out with a bitchin truck in great condition by 630. Hunter facilitated the F&I with ease and found better rate than our own CU would give. Definitely recommend these guys. Thanks fellas! C STORY
5 rate
Google
Jesse Waller 14 Oct 2018
Really awesome to work with. Every single guy in there was super nice and they all had excellent customer service. I was very impressed with how much they worked with us to get into the vehicle. I liked their inventory and they were priced fairly.
5 rate
Google
Candice Ebersohl, Grand Junction, Colorado 26 Sep 2018
Mike helped us find the perfect fit our wants and needs. He was very informative, attentive, laid back, (not pushy at all), patient, relatable, professional and just down right fun. He made this process smooth and enjoyable. He answered all our questions and if he didn't know an answer he found it. ...Hunter in financing was also very informative and answered all our questions. He explained all documents thoroughly and was very accountable to our financing needs. The service we received was amazing, honestly the best we've received from a dealership. We will definitely be recommending our family and friends and will be back for our future business needs. Did I mention we drove four hours from Grand Junction CO just because of the quality of service we received from Mike over the phone. Thanks again guys for the best experience yet! Show more
5 rate
Google
Kory Robison 26 Sep 2018
These guys are awesome! We were a pain to work with and they were patient and helpful all along the way. Would recommend IDrive to any of my friends or family.
5 rate
Google
Marques Kenison, Albuquerque, NM 26 Sep 2018
Idrive is an awesome company! Easy to work with, my friend and I drove from Albuquerque, NM to work with these guys. They took care of us from start to finish! Joans was exceptionally awesome and great in helping us along the way and take care of even the minor details.
5 rate
Google
Brady Scott 26 Sep 2018
Worked with Angelo and had great customer service. Buying process was pretty easy. Willing to work with me on trade in numbers.
5 rate
Google
Matthew Green 26 Sep 2018
Excellent staff, friendly, knowledgeable, and not as pushy as most dealerships. After I bought my truck, I talked to a neighbor who told me he buys all of the work trucks for his construction company from these guys because their prices are the best and buying from them is hassle free.
5 rate
Google
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